Use the displayed support route. Include the page, intended action and non-sensitive error text. Remove private details from screenshots. AI help escalation is planned, not active.
26 sec · silent, captioned screen walkthrough · recorded 12 October 2026 in a local workspace with fictional content. Pauses edited for reading. Clips show related controls; follow every written step, including any checks outside PorridgeWeb.
Read the video transcript
0:00Step 1 Open Need a hand for a built-in answer before leaving your task.
0:05Step 2 Open the help panel and choose a question.
0:10Step 3 Choose the backup answer and read the next step.
0:16Step 4 Ask for a person if needed. The email link opens a draft for you to review and send.
Guide checked against the working tools on 12 October 2026. External service screens and requirements may change.
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Start with the page’s instructions, save a copy of your work and try one change at a time. Our tool tour explains the main tools.
Prefer a person?Draft an email for help Your email app opens a draft for you to review and send. Don’t include passwords, payment information or private customer records.