1. Who provides PorridgeWeb
PorridgeWeb is a website project operated by Robin John Custance, an individual/sole trader, ABN 77 305 956 832, based in South Australia. In these terms, “we”, “us” and “our” refer to Robin John Custance. PorridgeWeb and DigiThat are brand references, not separate legal entities.
Contact: robin@digithat.com.au. Website: porridgeweb.com. Our ABN record identifies the supplier. PorridgeWeb business-name registration is pending; we do not represent that it is already registered.
2. What you agree to
These terms describe use of PorridgeWeb and any paid service you expressly order after it becomes available. Simply visiting the site, reading a page, downloading a free item or creating an account does not authorise a payment.
Before a paid order, we will show the supplier, total price, included features, access period, renewal choice, usage limits, licence and cancellation route. You will be able to read and save these terms before agreeing. We will confirm accepted orders and supply a copy of the applicable terms and order details. If payment is taken but we cannot accept or supply the order, we will refund it promptly.
The specific inclusions and promises in your accepted order form part of the agreement. An order or these terms cannot remove mandatory rights, retrospectively reduce an existing licence, or excuse misleading statements. We will resolve a discrepancy with you before charging for a changed order.
Paid accounts are for people aged 18 or over. If you act for a business or client, you must have authority to do so. You are not required to agree to future services or changes merely because you use a current service.
3. What is included—and what is still being built
The public edition currently provides introductions, membership information and service guides. Full resources and member tools remain closed during development. A preview, roadmap or “coming soon” description is not a promise that an unfinished feature is included in a purchase.
Proposed memberships · Not currently for sale · AUD, including GST| Option | Planned price | Planned scope |
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| Find Your Feet | Free | Public introductions and membership information. |
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| First Step | A$9 / 7 days | A paid starter pass to the Launchpad resources made available at launch, including the offered export capability. One per verified customer. |
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| Launchpad | A$38 / month | The offered learning library, studio tools and website export; one business project when server project storage is available. |
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| Momentum | A$78 / month | The offered Launchpad features plus improvement resources; up to five business projects when server project storage is available. Only updates expressly included in the offer are supplied. |
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Monthly options are intended to offer either a separately purchased one-month pass or expressly authorised automatic renewal at the same stated price. Final available inclusions, project limits and any AI allowance will be shown before purchase. We will not sell a plan on the basis that an unavailable feature already works.
A static website export is a set of website files. It does not by itself include a working shopping cart, payment processing, booking database, enquiry delivery, email account, installed content-management admin or automatic updater. Hosting, domains, third-party subscriptions and personal design/development are separate unless specifically included in an accepted written scope.
4. Accounts and security
When accounts open, provide accurate details, use a unique password and keep authentication codes private. Do not share a personal login or use another person’s account. Tell us promptly if you suspect unauthorised access. We will use proportionate checks to protect accounts; we will not ask for your password or full card details by email.
We must take reasonable care with our own service and security. You are not automatically liable for every action taken through a compromised account. We will investigate disputed activity fairly, taking account of the circumstances, our safeguards and your applicable rights. No online service can promise that a security incident is impossible.
5. Prices and permission to pay
Our displayed Australian prices are in Australian dollars and include GST. We will show the total payable, including any unavoidable fees, before you commit. We do not add a card-payment surcharge. Optional work, services or credit purchases require a separate choice. We will provide a receipt and a tax invoice where required.
Stripe processes card payments. We do not ask you to send card numbers or security codes to us. Permission for a single payment is not permission for recurring membership charges or automatic credit purchases. Recurring billing and automatic top-ups require separate, affirmative choices; neither will be preselected.
Choosing automatic renewal authorises the disclosed recurring charge without a new monthly approval until you cancel. If you prefer to approve every payment, choose a manual pass: it ends unless you purchase another one. We will record the amount, billing frequency and consent given.
We will give at least 30 days’ notice of a proposed increase to an existing recurring price, and ask you to expressly accept it. If you do not accept, renewal will stop at the end of your paid period without a penalty. A price increase will not change a period or credit pack already purchased.
6. First Step, billing dates and renewal
First Step is a paid seven-day starter pass, not a free trial. The proposed price is A$9 including GST. At purchase, choose either “end after seven days” or, only when available, “continue on Launchpad at A$38 per month”. The continuing option requires separate consent and will show the first charge date. We will send a reminder at least two days before that first monthly charge.
A monthly pass covers one calendar month from the access start recorded in your confirmation. Where the next month lacks the corresponding date, the period ends on that month’s last day at the stated time. Your confirmation and account will show actual expiry and renewal times with their time zone.
For an automatically renewing membership, we will provide a billing reminder at least three days before each monthly charge and a receipt after payment. There is no minimum term beyond the period purchased unless a different, expressly agreed offer clearly states one. We will not introduce a longer commitment by changing these terms.
7. Cancellation, expiry and failed payments
When recurring memberships are offered, an easy-to-find online cancellation control will be available through your account. You can also email robin@digithat.com.au. There is no cancellation fee, required phone call or obligation to give a reason. We will confirm cancellation and the date access ends.
Cancel before the stated next charge time to stop that renewal. An emailed request takes effect when received, not when we get around to processing it; reasonable account-verification steps may be needed. If our delay causes a further renewal charge after a valid cancellation, we will reverse it. Mandatory cancellation and refund rights are not limited by this timing.
Cancelling renewal normally leaves access available for the period already paid for. Expiry ends member services and new downloads, but does not remotely disable independently hosted files you lawfully downloaded. Their licences continue. If you close your account as well, we will explain the effect on any stored projects, unused purchased credits and paid time before deletion.
If a payment fails, we will tell you and offer a way to resolve it. Unpaid renewal access may pause; valid paid time is not cancelled solely because a future renewal failed. We will not silently switch you to another paid plan, create an overdraft of credits, add late fees or run chargeable AI work while payment is unresolved. Any retry arrangements must be disclosed before you authorise them.
8. Refunds and your consumer rights
Nothing in these terms excludes, restricts or changes a right or remedy that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. Those protections can also apply to business purchases. Downloading a file, using credits or accepting these terms does not waive them.
If a service has a major failure, you may have the right to cancel and obtain a refund for the unused part, or keep the service and seek compensation for its reduced value. For a failure that can be remedied, we must remedy it within a reasonable time; further remedies may apply if we do not. You may also be entitled to compensation for reasonably foreseeable loss or damage. The remedy depends on the law and the circumstances, not only our preference.
Report a problem to robin@digithat.com.au with enough information to identify the order and issue. We will assess it fairly. We will not impose a deadline that takes away statutory rights, require you to accept store credit instead of a monetary refund you are entitled to, or make you pursue our supplier for a problem we are responsible for.
Outside statutory rights and any additional refund promise made in your order, a change of mind does not automatically entitle you to a refund of a correctly supplied current period or completed digital download. You can still stop future renewals. Duplicate or unauthorised charges will be investigated and corrected promptly. You retain the right to contact your payment provider or a regulator.
Where a monetary refund is due, we will arrange it without unreasonable delay, normally to the original payment method unless another lawful arrangement is agreed. We will explain any processing time. No “all sales final” rule overrides this section.
9. Credits, limits and optional top-ups
Credit-based AI and top-ups are not currently available. Before they launch, each offer must state its credit quantity, monetary price, covered actions, reset or expiry rules and what happens when membership ends. There is no unlimited-usage promise.
Reading lessons, editing your own text, changing colours or fonts and making an included static export do not consume AI credits. For an AI action, we will show the maximum credit cost before you confirm. We may temporarily reserve that amount while the request runs; reserved and available credits will be distinguished. Final usage cannot exceed the amount you approved without a new agreement.
A failed request that delivers no usable result will have its reservation released or credits restored. If the outcome is uncertain, the reservation may remain temporarily while we reconcile it; you can request a review. We will correct an incorrect debit and explain a disputed usage result. We will not convert a technical failure into an undisclosed charge.
Included credits are intended to reset at the stated billing-period boundary and not roll over unless the offer says otherwise. Separately purchased credits will have their own clearly displayed terms; we will not retrospectively shorten their validity. If paid membership is required to spend purchased credits, that condition and the options on cancellation must be clear before you buy. Credit products will not be offered until applicable expiry and refund rules have been reviewed.
Your daily or monthly usage cap can stop new chargeable work. Lowering a cap does not undo work you already authorised. If credits or an applicable safety limit run out, new work pauses. Usage warnings are a helpful extra, not permission to exceed a limit or charge your card.
Automatic top-up, if offered, is off by default. Enabling it requires your separate agreement to a particular pack, price, trigger and maximum monthly spend. You can switch it off at any time. It does not override your usage cap or authorise an increased pack price. Turning it off prevents new top-up purchases; a payment already expressly authorised and underway may need to finish or be reversed. We will show its status and help resolve any disputed charge.
10. AI and educational guidance
Our material helps you make informed website decisions; it is general education, not an individual legal, financial, tax, medical or security assessment. Business-specific prompts do not establish professional qualifications or certify regulatory compliance. Obtain suitably qualified advice for decisions that need it.
If you choose an integrated AI tool when it becomes available, the identified provider may process the input needed to perform that request. We will explain that transfer before use and in the Privacy Notice. A prompt generator that only prepares text in your browser is different: you decide whether to send its output to another service.
AI may produce inaccurate, incomplete, biased, insecure or non-unique material. Check facts, claims, permissions and code before using it. Never invent testimonials, professional registrations, results or customer consent. We do not promise exclusive copyright in AI output or guarantee that it is free of third-party rights.
We will describe and supply our services with reasonable care. We do not promise a particular number of visitors, sales, search rankings or commercial results. These limitations on outcomes do not excuse failures to supply what was promised or reduce consumer rights.
11. Downloads, graphics and updates
Public showroom screens are evaluation previews. Viewing a preview does not grant access to the member editor, a template download or a reuse licence. Before purchase, the offer must identify the applicable template licence version and permitted project scope. The accepted version will be supplied with the download.
You retain ownership of your own material. Subject to the scope stated before download, we give you a non-exclusive licence to use and adapt our original templates, graphics, checklists and generated planning documents for your own business websites and permitted client website projects. You may supply the resulting finished website to that client. You may keep backups and have a developer maintain the website.
You may not resell or distribute our original template or resource library as a competing stock library, subscription, template marketplace or standalone pack, or represent our branding as your own. Your licence does not include our brand names, logos or an endorsement by us. Do not remove required copyright or licence notices.
Third-party fonts, icons, photographs and software retain their own licences, supplied or linked with the resource. Open-source and public-domain permissions are not narrowed by these terms. Check any restrictions on trademarks, identifiable people, property and redistribution; “royalty-free” does not mean every use is allowed. Placeholder imagery and sample claims are illustrative and do not prove your business has those people, projects or credentials.
Ordinary publication of an authorised finished website, including its visitor-facing files, is permitted. The restriction is on unauthorised redistribution of the reusable proprietary template, admin system or resource collection. Keep required notices in the supplied files; a visible PorridgeWeb advertising badge is not required unless the accepted offer expressly says otherwise. Rights are reserved only where they subsist; no exclusive copyright in AI-generated samples is promised.
Membership cancellation does not revoke the right to continue using a copy lawfully acquired under its licence. Access to future releases, repeat downloads, support and installed-admin updates exists only to the extent expressly included in your offer. We will not replace a licence already granted with a more restrictive one without your agreement.
Full installed-admin packages and their updater are still being developed. Before such a package is sold, its release will state supported hosting requirements, included documentation, update eligibility and the support period. Feature-update access may differ by tier; promised security fixes and remedies for defective supply are not made conditional on buying an upgrade. There is no promise of lifetime maintenance. Keep backups and use a test copy before installing changes.
12. Your content, notebook and privacy
Only provide information you are entitled to use. Do not put sensitive personal information, confidential customer records, passwords, access keys or payment information in website planning fields, prompts or Your Ideas Notebook. Public business copy is normally all these tools need.
You give us only the permission reasonably needed to store, process and return content you deliberately submit for the selected service, protect the service and comply with law. This is not a transfer of ownership or permission to sell your content, publish it in advertising, or use it to train our own AI models. Separate permission is needed for a testimonial or portfolio example.
The current notebook design keeps entries and its passphrase on your device; ordinary use does not send them to PorridgeWeb, affiliates or an AI provider. We cannot read a local-only notebook through a member dashboard. If you choose to send an extract for support or to an AI tool, that submitted extract is processed for that purpose. We do not promise that a compromised device, extension or service can never expose information.
Browser storage is not a cloud backup. Clearing browser data, losing a device or forgetting an encryption passphrase can make local information unavailable. Keep an appropriate backup; we cannot recover a passphrase or data we do not hold. Exports and files you share are under your control.
Our Privacy Notice explains the current collection, storage, analytics choices and external providers. Before accounts, cloud storage or integrated AI launch, it must describe those actual practices, retention, overseas processing and access/complaint routes. We do not obtain blanket consent to unrelated collection or overseas handling through these terms. Optional marketing is separate from essential billing and security notices, and you can unsubscribe from marketing.
13. Responsible use and account restrictions
Do not use PorridgeWeb for fraud, impersonation, unlawful content, harassment, phishing, malware, copyright infringement or unauthorised access. Do not bypass payment or usage limits, share access tokens, interfere with other users, or deliberately overload the service. Ordinary accessibility tools, search indexing of public pages and good-faith reporting of a suspected problem are not prohibited merely because they use automation.
We may restrict only the access reasonably necessary to respond to a credible security risk, suspected fraud, unlawful activity or material breach. Where safe and lawful, we will explain the reason, allow you to respond and provide a reasonable opportunity to fix a remediable issue. Immediate action may be necessary to prevent harm; we will review it promptly. A chargeback or complaint is not, by itself, proof of abuse.
We will correct restrictions made in error and restore access or provide an appropriate remedy. Restriction is not a right to confiscate prepaid money regardless of the circumstances. If we end a service, payment and unused-credit treatment must be fair and consistent with section 8. We will offer reasonable access to export stored content unless law or a specific security risk prevents it.
14. Changes, outages and ending a service
Maintenance, faults and external outages can interrupt service. We will use reasonable care to prevent and address interruptions, communicate significant problems and give advance notice of planned material downtime where practicable. We do not guarantee uninterrupted availability; applicable remedies still apply.
We may improve content or fix defects, but will not use an update to remove a material paid inclusion during your paid period without your agreement or an appropriate option to cancel and receive a refund for the affected unused service. If we withdraw a paid service, we will give at least 30 days’ notice where practicable, stop further billing and address unused prepaid amounts. Urgent legal or security action may require shorter notice.
For a material change to these terms affecting an ongoing service, we will explain it directly at least 30 days before it takes effect, unless law or an urgent security requirement needs earlier action. We will seek express agreement to a new charge, increased price or materially expanded permission over your content. If you do not accept a material change, you may end the affected service without penalty and retain any refund rights. Browsing alone is not acceptance of a new payment obligation.
We will keep a dated copy of the terms governing your accepted order. Changes do not retrospectively take away accrued rights, refunds or existing download licences.
15. Hosting, domains and third-party services
When you contract directly with a host, registrar, booking provider, payment provider or other supplier, you are responsible for reviewing its price, renewal and terms. We do not control that independent service. This does not remove our responsibility for our own recommendations, representations or services.
If PorridgeWeb later provides hosting, domain registration or managed work, it will require a separate written scope covering the supplier, deliverables, costs, renewal, security responsibilities, backups and restoration, traffic limits, incident handling, domain ownership and exit arrangements. A general membership does not silently include those services or authorise traffic-overage charges.
For a self-hosted export, you arrange deployment, maintenance, backups and any additional functionality unless you separately engage us. Our templates and instructions do not certify that your website meets the legal or industry rules applying to your business.
16. Affiliate relationships
Some clearly labelled links may earn us a commission when you sign up or buy from a provider. We will disclose that relationship near the recommendation or link. A commission does not guarantee a service is suitable for you, and provider prices and promotions can change. Check the provider’s final terms before buying.
You do not become a PorridgeWeb affiliate by becoming a member. Our proposed Sidekicks referral programme requires separate terms explaining eligibility, attribution, commission, reversals and payment. No referral income is promised by this membership agreement.
17. Responsibility and resolving disagreements
Each party remains responsible to the extent provided by applicable law for its own acts, omissions and breach. These terms do not impose a blanket indemnity on you, exclude all responsibility for our negligence, or set a nominal cap that takes away a remedy the law provides. We are not responsible for a business outcome merely because you used an educational example, but remain responsible for misleading claims or failures for which the law makes us liable.
If a problem arises, contact us so we can try to resolve it. We aim to acknowledge a complaint within five business days and provide a substantive response within 15 business days, or explain why more time is needed. These are service targets, not deadlines limiting your rights.
You may seek advice, contact your state or territory consumer agency, approach an applicable external dispute body, or pursue a claim without first completing our complaint process. There is no mandatory private arbitration or restriction on truthful reviews.
South Australian law governs the agreement, subject to mandatory laws that apply to you. South Australian courts have non-exclusive jurisdiction; this does not prevent you using another court or tribunal that has jurisdiction or remove protections available where you live. If a term is invalid or unenforceable, the rest applies only to the extent it can fairly and lawfully operate without that term.
BY DIGITHAT