Free · 4 CLEAR STEPS
Customer message starter
Say what you offer in words your customer can recognise.
Reading this guide is free. Check any separate account or provider requirements before continuing.
READ IT. TRY IT. MAKE IT YOURS.
One useful step at a time.
Follow the numbered instructions below. Use “Watch this part” where a related clip is available; it pauses so you can try the step.
STEP 1 OF 4
Open the message starter
Go to Free tools and find the message starter. No AI request is made.
Watch this part 5 secSTEP 2 OF 4
Add the four essentials
Describe your offer, who it helps, their goal and the next action you want them to take. Use real facts, without private customer information.
Watch this part 6 secSTEP 3 OF 4
Shape your message
Select Shape my message. Read the result aloud and replace anything that sounds like a promise you cannot support.
Follow the written instructions for this step.STEP 4 OF 4
Keep your own copy
Copy the reviewed wording into your planning document or Studio. The worksheet does not publish it for you.
Follow the written instructions for this step.
HOW YOU KNOW IT WORKED
Check your result.
A visitor should be able to tell who you help and what to do next.
If it doesn’t feel right yet.
If the result feels vague, narrow the audience and name one concrete outcome. The whole business does not have to fit in one sentence.
Ask for a helping hand ↗Include the step and what happened. Leave passwords, keys and private customer information out.
Saved only on this browser. It is a reading reminder, not proof of completion or compliance.
WATCH WHEN IT HELPS
Customer message starter
16 sec · silent, captioned screen walkthrough · recorded 12 October 2026 in a local workspace with fictional content. Pauses edited for reading. Clips show related controls; follow every written step, including any checks outside PorridgeWeb.
Keep going at your own pace.
← All tutorialsGuide checked against the working tools on 12 October 2026. External service screens and requirements may change.